Available lifecycle events

Browse Firmhouse lifecycle events and the properties they send to Klaviyo.

Find the events you can enable under Apps > Klaviyo > Lifecycle events, grouped by the same categories shown in Firmhouse. Each entry lists the default Klaviyo metric name, the Firmhouse event identifier, and the properties sent by default.

To get started, install the Firmhouse Klaviyo app, enable an event, and send a test event where available. The events available to your project depend on its setup.

Properties included with every event

Every event includes these properties, alongside the event-specific properties listed below:

Property	Description
firmhouse_event	The Firmhouse event identifier.
subscription_id	The subscription’s ID.
subscription_status	The subscription’s current status.

Use these properties in your Klaviyo flows and messages. Customer profile properties are documented separately.

Fields ending in _cents contain amounts in the currency’s minor units—for example, 1099 means €10.99 for EUR. Values depend on the event’s data, so inspect a test event before using a property in your message.

If you customized an event, its properties may differ. Use Configure to inspect them and Review update when a newer default is available.

Subscriptions

Subscription cancellation initiation

Klaviyo metric: Firmhouse: Subscription cancellation initiation
Firmhouse event: subscription_cancellation_initiation

Additional properties:

Property	Description
cancellation_started_at	When cancellation was started.
cancelled_at	When the subscription was cancelled.
planned_cancellation_date	The planned cancellation date.
cancellation_reason	The reason for cancellation.
remaining_orders_count	The number of orders remaining before cancellation.
final_order_date	The date of the final order.

Subscription cancellation confirmation

Klaviyo metric: Firmhouse: Subscription cancellation confirmation
Firmhouse event: subscription_cancellation_confirmation

Additional properties:

Property	Description
cancellation_started_at	When cancellation was started.
cancelled_at	When the subscription was cancelled.
planned_cancellation_date	The planned cancellation date.
cancellation_reason	The reason for cancellation.
remaining_orders_count	The number of orders remaining before cancellation.
final_order_date	The date of the final order.

Subscription signed up

Klaviyo metric: Firmhouse: Subscription signed up
Firmhouse event: subscription_signed_up

Additional properties:

Property	Description
plan_id	The plan’s ID.
plan_name	The plan’s name.
product_ids	A list of product IDs.
product_names	A list of product names.
product_skus	A list of product SKUs.
shopify_product_ids	A list of Shopify product IDs.
shopify_variant_ids	A list of Shopify variant IDs.
next_billing_date	The next billing date.
currency	The currency.
monthly_amount_cents	The monthly subscription amount, in minor units.

Subscription activated

Klaviyo metric: Firmhouse: Subscription activated
Firmhouse event: subscription_activated

Additional properties:

Property	Description
plan_id	The plan’s ID.
plan_name	The plan’s name.
product_ids	A list of product IDs.
product_names	A list of product names.
product_skus	A list of product SKUs.
shopify_product_ids	A list of Shopify product IDs.
shopify_variant_ids	A list of Shopify variant IDs.
next_billing_date	The next billing date.
currency	The currency.
monthly_amount_cents	The monthly subscription amount, in minor units.
add_product_url	A link to add a product to the subscription.

Subscription address changed

Klaviyo metric: Firmhouse: Subscription address changed
Firmhouse event: subscription_address_changed

Additional properties:

Property	Description
name	The customer’s full name.
company_name	The company name.
address	The street address.
address2	Additional address details.
house_number	The house number.
zipcode	The postal code.
city	The city.
state	The state or region.
country	The country.
changes	The fields changed by this event.

Subscription rejected

Klaviyo metric: Firmhouse: Subscription rejected
Firmhouse event: subscription_rejected

Additional properties:

Property	Description
plan_id	The plan’s ID.
plan_name	The plan’s name.
product_ids	A list of product IDs.
product_names	A list of product names.
product_skus	A list of product SKUs.
shopify_product_ids	A list of Shopify product IDs.
shopify_variant_ids	A list of Shopify variant IDs.
next_billing_date	The next billing date.
currency	The currency.
monthly_amount_cents	The monthly subscription amount, in minor units.

Subscription paused

Klaviyo metric: Firmhouse: Subscription paused
Firmhouse event: subscription_paused

Additional properties:

Property	Description
paused_at	When the subscription was paused.
paused_until	When the pause ends.
pause_reason	The reason for pausing.
next_billing_date	The next billing date.

Subscription resumed

Klaviyo metric: Firmhouse: Subscription resumed
Firmhouse event: subscription_resumed

Additional properties:

Property	Description
paused_at	When the subscription was paused.
paused_until	When the pause ends.
pause_reason	The reason for pausing.
next_billing_date	The next billing date.

Subscription stopped

Klaviyo metric: Firmhouse: Subscription stopped
Firmhouse event: subscription_stopped

Additional properties:

Property	Description
stopped_at	When the subscription was stopped.

Subscription approved

Klaviyo metric: Firmhouse: Subscription approved
Firmhouse event: subscription_approved

Additional properties:

Property	Description
plan_id	The plan’s ID.
plan_name	The plan’s name.
product_ids	A list of product IDs.
product_names	A list of product names.
product_skus	A list of product SKUs.
shopify_product_ids	A list of Shopify product IDs.
shopify_variant_ids	A list of Shopify variant IDs.
next_billing_date	The next billing date.
currency	The currency.
monthly_amount_cents	The monthly subscription amount, in minor units.

Subscription resolved non paying

Klaviyo metric: Firmhouse: Subscription resolved non paying
Firmhouse event: subscription_resolved_non_paying

Additional properties:

Property	Description
marked_as_non_paying	Whether the subscription is marked as non-paying.
outstanding_amount	The subscription’s outstanding amount.
currency	The currency.

Subscription discount applied

Klaviyo metric: Firmhouse: Subscription discount applied
Firmhouse event: subscription_discount_applied

Additional properties:

Property	Description
promotion_ids	A list of applied promotion IDs.
discount_codes	A list of applied discount codes.
next_order_discount_percentages	The discount percentages applied to the next order.

Subscription discount updated

Klaviyo metric: Firmhouse: Subscription discount updated
Firmhouse event: subscription_discount_updated

Additional properties:

Property	Description
promotion_ids	A list of applied promotion IDs.
discount_codes	A list of applied discount codes.
next_order_discount_percentages	The discount percentages applied to the next order.

Subscription discount deleted

Klaviyo metric: Firmhouse: Subscription discount deleted
Firmhouse event: subscription_discount_deleted

Additional properties:

Property	Description
promotion_ids	A list of applied promotion IDs.
discount_codes	A list of applied discount codes.
next_order_discount_percentages	The discount percentages applied to the next order.

Subscription upcoming billing

Klaviyo metric: Firmhouse: Subscription upcoming billing
Firmhouse event: subscription_upcoming_billing

Additional properties:

Property	Description
order_id	The order’s ID.
order_status	The order’s status.
shipment_date	The shipment date.
amount_cents	The amount, in minor units.
currency	The currency.
shipping_costs_cents	Shipping costs, in minor units.
discount_cents	The discount amount, in minor units.
product_ids	A list of product IDs.
product_names	A list of product names.
product_skus	A list of product SKUs.
shopify_product_ids	A list of Shopify product IDs.
shopify_variant_ids	A list of Shopify variant IDs.
shopify_image_urls	A list of Shopify product image URLs.
product_quantities	A list of product quantities.
tracking_codes	The order’s tracking codes.
shopify_order_id	The Shopify order ID.
fulfilled_at	When the order was fulfilled.

Subscription metadata updated

Klaviyo metric: Firmhouse: Subscription metadata updated
Firmhouse event: subscription_metadata_updated

Additional properties:

Property	Description
metadata	The subscription’s additional metadata.
changes	The fields changed by this event.

Subscription marked non paying

Klaviyo metric: Firmhouse: Subscription marked non paying
Firmhouse event: subscription_marked_non_paying

Additional properties:

Property	Description
marked_as_non_paying	Whether the subscription is marked as non-paying.
outstanding_amount	The subscription’s outstanding amount.
currency	The currency.

Plans

Billing cycle skipped

Klaviyo metric: Firmhouse: Billing cycle skipped
Firmhouse event: billing_cycle_skipped

Additional properties:

Property	Description
event_type	The contract term event type.
consumed_at	When the contract term event was consumed.
plan_id	The plan’s ID.
plan_name	The plan’s name.
invoice_id	The invoice’s ID.

Subscription plan changed

Klaviyo metric: Firmhouse: Subscription plan changed
Firmhouse event: subscribed_plan_plan_changed

Additional properties:

Property	Description
plan_id	The plan’s ID.
plan_name	The plan’s name.
billing_cycle_interval	The number of units between billing cycles.
billing_cycle_unit	The unit used for billing cycles, such as months.
delivery_cycle_interval	The number of units between deliveries.
delivery_cycle_unit	The unit used for delivery cycles, such as weeks.

Subscribed plan updated

Klaviyo metric: Firmhouse: Subscribed plan updated
Firmhouse event: subscribed_plan_updated

Additional properties:

Property	Description
plan_id	The plan’s ID.
plan_name	The plan’s name.
billing_cycle_interval	The number of units between billing cycles.
billing_cycle_unit	The unit used for billing cycles, such as months.
delivery_cycle_interval	The number of units between deliveries.
delivery_cycle_unit	The unit used for delivery cycles, such as weeks.

Subscription products

Subscription product added

Klaviyo metric: Firmhouse: Subscription product added
Firmhouse event: ordered_product_created

Additional properties:

Property	Description
ordered_product_id	The subscription product’s ID.
ordered_product_status	The subscription product’s status.
product_id	The product’s ID.
product_name	The product’s name.
product_sku	The product’s SKU.
shopify_product_id	The Shopify product ID.
shopify_variant_id	The Shopify variant ID.
shopify_image_url	The Shopify product image URL.
quantity	The product quantity.
recurring	Whether the product is recurring.
price_cents	The product price, in minor units.

Subscription product updated

Klaviyo metric: Firmhouse: Subscription product updated
Firmhouse event: ordered_product_updated

Additional properties:

Property	Description
ordered_product_id	The subscription product’s ID.
ordered_product_status	The subscription product’s status.
product_id	The product’s ID.
product_name	The product’s name.
product_sku	The product’s SKU.
shopify_product_id	The Shopify product ID.
shopify_variant_id	The Shopify variant ID.
shopify_image_url	The Shopify product image URL.
quantity	The product quantity.
recurring	Whether the product is recurring.
price_cents	The product price, in minor units.

Subscription product removed

Klaviyo metric: Firmhouse: Subscription product removed
Firmhouse event: ordered_product_deleted

Additional properties:

Property	Description
ordered_product_id	The subscription product’s ID.
ordered_product_status	The subscription product’s status.
product_id	The product’s ID.
product_name	The product’s name.
product_sku	The product’s SKU.
shopify_product_id	The Shopify product ID.
shopify_variant_id	The Shopify variant ID.
shopify_image_url	The Shopify product image URL.
quantity	The product quantity.
recurring	Whether the product is recurring.
price_cents	The product price, in minor units.

Subscription product out of stock

Klaviyo metric: Firmhouse: Subscription product out of stock
Firmhouse event: subscription_product_out_of_stock

Additional properties:

Property	Description
product_id	The product’s ID.
product_name	The product’s name.
product_sku	The product’s SKU.
shopify_product_id	The Shopify product ID.
shopify_variant_id	The Shopify variant ID.
shopify_image_url	The Shopify product image URL.
available	Whether the product is available.
in_stock	Whether the product is in stock.

Subscription product back in stock

Klaviyo metric: Firmhouse: Subscription product back in stock
Firmhouse event: subscription_product_back_in_stock

Additional properties:

Property	Description
product_id	The product’s ID.
product_name	The product’s name.
product_sku	The product’s SKU.
shopify_product_id	The Shopify product ID.
shopify_variant_id	The Shopify variant ID.
shopify_image_url	The Shopify product image URL.
available	Whether the product is available.
in_stock	Whether the product is in stock.

Orders

Order confirmed

Klaviyo metric: Firmhouse: Order confirmed
Firmhouse event: order_confirmed

Additional properties:

Property	Description
order_id	The order’s ID.
order_status	The order’s status.
shipment_date	The shipment date.
amount_cents	The amount, in minor units.
currency	The currency.
shipping_costs_cents	Shipping costs, in minor units.
discount_cents	The discount amount, in minor units.
product_ids	A list of product IDs.
product_names	A list of product names.
product_skus	A list of product SKUs.
shopify_product_ids	A list of Shopify product IDs.
shopify_variant_ids	A list of Shopify variant IDs.
shopify_image_urls	A list of Shopify product image URLs.
product_quantities	A list of product quantities.
tracking_codes	The order’s tracking codes.
shopify_order_id	The Shopify order ID.
fulfilled_at	When the order was fulfilled.
add_product_url	A link to add a product to the subscription.

Order pending

Klaviyo metric: Firmhouse: Order pending
Firmhouse event: order_pending

Additional properties:

Property	Description
order_id	The order’s ID.
order_status	The order’s status.
shipment_date	The shipment date.
amount_cents	The amount, in minor units.
currency	The currency.
shipping_costs_cents	Shipping costs, in minor units.
discount_cents	The discount amount, in minor units.
product_ids	A list of product IDs.
product_names	A list of product names.
product_skus	A list of product SKUs.
shopify_product_ids	A list of Shopify product IDs.
shopify_variant_ids	A list of Shopify variant IDs.
shopify_image_urls	A list of Shopify product image URLs.
product_quantities	A list of product quantities.
tracking_codes	The order’s tracking codes.
shopify_order_id	The Shopify order ID.
fulfilled_at	When the order was fulfilled.

Order fulfilled

Klaviyo metric: Firmhouse: Order fulfilled
Firmhouse event: order_fulfilled

Additional properties:

Property	Description
order_id	The order’s ID.
order_status	The order’s status.
shipment_date	The shipment date.
amount_cents	The amount, in minor units.
currency	The currency.
shipping_costs_cents	Shipping costs, in minor units.
discount_cents	The discount amount, in minor units.
product_ids	A list of product IDs.
product_names	A list of product names.
product_skus	A list of product SKUs.
shopify_product_ids	A list of Shopify product IDs.
shopify_variant_ids	A list of Shopify variant IDs.
shopify_image_urls	A list of Shopify product image URLs.
product_quantities	A list of product quantities.
tracking_codes	The order’s tracking codes.
shopify_order_id	The Shopify order ID.
fulfilled_at	When the order was fulfilled.

Upcoming order notice

Klaviyo metric: Firmhouse: Upcoming order notice
Firmhouse event: upcoming_order_notice

Additional properties:

Property	Description
order_id	The order’s ID.
order_status	The order’s status.
shipment_date	The shipment date.
amount_cents	The amount, in minor units.
currency	The currency.
shipping_costs_cents	Shipping costs, in minor units.
discount_cents	The discount amount, in minor units.
product_ids	A list of product IDs.
product_names	A list of product names.
product_skus	A list of product SKUs.
shopify_product_ids	A list of Shopify product IDs.
shopify_variant_ids	A list of Shopify variant IDs.
shopify_image_urls	A list of Shopify product image URLs.
product_quantities	A list of product quantities.
tracking_codes	The order’s tracking codes.
shopify_order_id	The Shopify order ID.
fulfilled_at	When the order was fulfilled.
products	A list of products with their event details.
confirmed_orders_count	The number of confirmed and fulfilled orders.
upcoming_order_number	The upcoming order’s number in the subscription.
payment_method_health_status	The result of the payment method health check.
payment_method_health_provider	The payment provider checked.
payment_method_health_reason	The reason for the health check result.
payment_method_health_checked_at	When the payment method was checked.
payment_method_health_expires_on	The payment method’s expiration date.
update_payment_method_url	A link to update the payment method.
pause_subscription_url	A link to pause the subscription.
snooze_upcoming_order_url	A link to snooze the upcoming order.
skip_upcoming_order_url	A link to skip the upcoming order.
offers	A list of eligible promotional offers with their event details.
offer_ids	A list of eligible promotional offer IDs.
offer_count	The number of eligible promotional offers.
offer_<slug>_accept_url	A link to accept this eligible offer.
offer_<slug>_image_url	The offer’s featured product image URL, when available.
offer_<slug>_title	The offer’s title.

The products list contains each order line’s product details, including names, quantities, SKUs, and image URLs. The offers list contains eligible offers.

Individual offer properties: Firmhouse replaces <slug> with the offer’s slug. For example, an eligible offer with the slug add-coffee adds these properties directly to the event:

Example property	Description
offer_add-coffee_accept_url	The link to accept the add-coffee offer.
offer_add-coffee_image_url	The featured product’s image URL.
offer_add-coffee_title	The offer’s title, such as “Add coffee to your next order”.

These properties appear only when the customer has an eligible offer. If multiple eligible offers share the same slug, these properties use the offer that expires soonest.

Tracking code added

Klaviyo metric: Firmhouse: Tracking code added
Firmhouse event: tracking_code_added

Additional properties:

Property	Description
order_id	The order’s ID.
order_status	The order’s status.
shipment_date	The shipment date.
amount_cents	The amount, in minor units.
currency	The currency.
shipping_costs_cents	Shipping costs, in minor units.
discount_cents	The discount amount, in minor units.
product_ids	A list of product IDs.
product_names	A list of product names.
product_skus	A list of product SKUs.
shopify_product_ids	A list of Shopify product IDs.
shopify_variant_ids	A list of Shopify variant IDs.
shopify_image_urls	A list of Shopify product image URLs.
product_quantities	A list of product quantities.
tracking_codes	The order’s tracking codes.
shopify_order_id	The Shopify order ID.
fulfilled_at	When the order was fulfilled.

Order scheduled

Klaviyo metric: Firmhouse: Order scheduled
Firmhouse event: order_scheduled

Additional properties:

Property	Description
order_id	The order’s ID.
order_status	The order’s status.
shipment_date	The shipment date.
amount_cents	The amount, in minor units.
currency	The currency.
shipping_costs_cents	Shipping costs, in minor units.
discount_cents	The discount amount, in minor units.
product_ids	A list of product IDs.
product_names	A list of product names.
product_skus	A list of product SKUs.
shopify_product_ids	A list of Shopify product IDs.
shopify_variant_ids	A list of Shopify variant IDs.
shopify_image_urls	A list of Shopify product image URLs.
product_quantities	A list of product quantities.
tracking_codes	The order’s tracking codes.
shopify_order_id	The Shopify order ID.
fulfilled_at	When the order was fulfilled.

Order pre confirmation

Klaviyo metric: Firmhouse: Order pre confirmation
Firmhouse event: order_pre_confirmation

Additional properties:

Property	Description
order_id	The order’s ID.
order_status	The order’s status.
shipment_date	The shipment date.
amount_cents	The amount, in minor units.
currency	The currency.
shipping_costs_cents	Shipping costs, in minor units.
discount_cents	The discount amount, in minor units.
product_ids	A list of product IDs.
product_names	A list of product names.
product_skus	A list of product SKUs.
shopify_product_ids	A list of Shopify product IDs.
shopify_variant_ids	A list of Shopify variant IDs.
shopify_image_urls	A list of Shopify product image URLs.
product_quantities	A list of product quantities.
tracking_codes	The order’s tracking codes.
shopify_order_id	The Shopify order ID.
fulfilled_at	When the order was fulfilled.

Recurring order skipped

Klaviyo metric: Firmhouse: Recurring order skipped
Firmhouse event: recurring_order_skipped

Additional properties:

Property	Description
next_billing_date	The next billing date.
product_ids	A list of product IDs.
product_names	A list of product names.
shopify_image_urls	A list of Shopify product image URLs.
reason	The reason for this event.

Order invoice ready

Klaviyo metric: Firmhouse: Order invoice ready
Firmhouse event: order_invoice_ready

Additional properties:

Property	Description
invoice_id	The invoice’s ID.
invoice_number	The invoice number.
invoice_status	The invoice’s status.
amount_cents	The amount, in minor units.
currency	The currency.
invoiced_at	When the invoice was issued.
order_id	The order’s ID.
line_item_descriptions	A list of invoice line descriptions.
line_item_types	A list of invoice line types.
line_item_quantities	A list of invoice line quantities.

Invoices

Invoice invoiced

Klaviyo metric: Firmhouse: Invoice invoiced
Firmhouse event: invoice_invoiced

Additional properties:

Property	Description
invoice_id	The invoice’s ID.
invoice_number	The invoice number.
invoice_status	The invoice’s status.
amount_cents	The amount, in minor units.
currency	The currency.
invoiced_at	When the invoice was issued.
order_id	The order’s ID.
line_item_descriptions	A list of invoice line descriptions.
line_item_types	A list of invoice line types.
line_item_quantities	A list of invoice line quantities.

Invoice paid

Klaviyo metric: Firmhouse: Invoice paid
Firmhouse event: invoice_paid

Additional properties:

Property	Description
invoice_id	The invoice’s ID.
invoice_number	The invoice number.
invoice_status	The invoice’s status.
amount_cents	The amount, in minor units.
currency	The currency.
invoiced_at	When the invoice was issued.
order_id	The order’s ID.
line_item_descriptions	A list of invoice line descriptions.
line_item_types	A list of invoice line types.
line_item_quantities	A list of invoice line quantities.

Outstanding invoices

Klaviyo metric: Firmhouse: Outstanding invoices
Firmhouse event: outstanding_invoices

Additional properties:

Property	Description
invoice_ids	A list of invoice IDs.
invoice_numbers	A list of invoice numbers.
invoice_statuses	A list of invoice statuses.
invoice_amounts_cents	A list of invoice amounts, in minor units.
outstanding_invoice_count	The number of outstanding invoices.
currency	The currency.

Invoice reminder sent

Klaviyo metric: Firmhouse: Invoice reminder sent
Firmhouse event: invoice_reminder_sent

Additional properties:

Property	Description
invoice_id	The invoice’s ID.
invoice_number	The invoice number.
invoice_status	The invoice’s status.
amount_cents	The amount, in minor units.
currency	The currency.
reminder_number	The invoice reminder number.
final_reminder	Whether this is the final invoice reminder.

Payments

Payment failed

Klaviyo metric: Firmhouse: Payment failed
Firmhouse event: payment_failed

Additional properties:

Property	Description
payment_id	The payment’s ID.
payment_status	The payment’s status.
payment_type	The type of payment.
failure_reason	The reason the payment failed.
amount_cents	The amount, in minor units.
currency	The currency.
attempts_count	The number of payment attempts.
scheduled_retry_on	The scheduled date for the next payment attempt.
invoice_id	The invoice’s ID.
invoice_status	The invoice’s status.
pay_now_url	A link to pay now.

Payment succeeded

Klaviyo metric: Firmhouse: Payment succeeded
Firmhouse event: payment_succeeded

Additional properties:

Property	Description
payment_id	The payment’s ID.
payment_status	The payment’s status.
payment_type	The type of payment.
amount_cents	The amount, in minor units.
currency	The currency.
invoice_id	The invoice’s ID.
invoice_status	The invoice’s status.

Payment refunded

Klaviyo metric: Firmhouse: Payment refunded
Firmhouse event: payment_refunded

Additional properties:

Property	Description
payment_id	The payment’s ID.
payment_status	The payment’s status.
payment_type	The type of payment.
amount_cents	The amount, in minor units.
currency	The currency.
invoice_id	The invoice’s ID.
invoice_status	The invoice’s status.
refund_ids	A list of refund IDs.
refund_statuses	A list of refund statuses.
refund_amounts_cents	A list of refund amounts, in minor units.
refund_reasons	A list of refund reasons.

Returns

Return order created

Klaviyo metric: Firmhouse: Return order created
Firmhouse event: return_order_created

Additional properties:

Property	Description
return_order_id	The return order’s ID.
return_order_status	The return order’s status.
reason	The reason for this event.
desired_return_date	The requested return date.
returned_on	The date the return was received.
tracking_code	The return’s tracking code.
external_reference	The return’s external reference.
product_ids	A list of product IDs.
product_names	A list of product names.
shopify_image_urls	A list of Shopify product image URLs.
product_quantities	A list of product quantities.

Return order completed

Klaviyo metric: Firmhouse: Return order completed
Firmhouse event: return_order_completed

Additional properties:

Property	Description
return_order_id	The return order’s ID.
return_order_status	The return order’s status.
reason	The reason for this event.
desired_return_date	The requested return date.
returned_on	The date the return was received.
tracking_code	The return’s tracking code.
external_reference	The return’s external reference.
product_ids	A list of product IDs.
product_names	A list of product names.
shopify_image_urls	A list of Shopify product image URLs.
product_quantities	A list of product quantities.

Return order cancelled

Klaviyo metric: Firmhouse: Return order cancelled
Firmhouse event: return_order_cancelled

Additional properties:

Property	Description
return_order_id	The return order’s ID.
return_order_status	The return order’s status.
reason	The reason for this event.
desired_return_date	The requested return date.
returned_on	The date the return was received.
tracking_code	The return’s tracking code.
external_reference	The return’s external reference.
product_ids	A list of product IDs.
product_names	A list of product names.
shopify_image_urls	A list of Shopify product image URLs.
product_quantities	A list of product quantities.

Acceptance checks

Subscription acceptance check created

Klaviyo metric: Firmhouse: Subscription acceptance check created
Firmhouse event: subscription_acceptance_check_created

Additional properties:

Property	Description
acceptance_check_id	The acceptance check’s ID.
acceptance_check_name	The acceptance check’s name.
acceptance_check_status	The acceptance check’s status.

Subscription acceptance check pending

Klaviyo metric: Firmhouse: Subscription acceptance check pending
Firmhouse event: subscription_acceptance_check_pending

Additional properties:

Property	Description
acceptance_check_id	The acceptance check’s ID.
acceptance_check_name	The acceptance check’s name.
acceptance_check_status	The acceptance check’s status.

Subscription acceptance check accepted

Klaviyo metric: Firmhouse: Subscription acceptance check accepted
Firmhouse event: subscription_acceptance_check_accepted

Additional properties:

Property	Description
acceptance_check_id	The acceptance check’s ID.
acceptance_check_name	The acceptance check’s name.
acceptance_check_status	The acceptance check’s status.

Subscription acceptance check rejected

Klaviyo metric: Firmhouse: Subscription acceptance check rejected
Firmhouse event: subscription_acceptance_check_rejected

Additional properties:

Property	Description
acceptance_check_id	The acceptance check’s ID.
acceptance_check_name	The acceptance check’s name.
acceptance_check_status	The acceptance check’s status.

Collection cases

Collection case created

Klaviyo metric: Firmhouse: Collection case created
Firmhouse event: collection_case_created

Additional properties:

Property	Description
collection_case_id	The collection case’s ID.
collection_case_status	The collection case’s status.
case_number	The collection case number.
case_type	The type of collection case.
invoice_ids	A list of invoice IDs.
invoice_numbers	A list of invoice numbers.
invoice_statuses	A list of invoice statuses.

Collection case open

Klaviyo metric: Firmhouse: Collection case open
Firmhouse event: collection_case_open

Additional properties:

Property	Description
collection_case_id	The collection case’s ID.
collection_case_status	The collection case’s status.
case_number	The collection case number.
case_type	The type of collection case.
invoice_ids	A list of invoice IDs.
invoice_numbers	A list of invoice numbers.
invoice_statuses	A list of invoice statuses.

Collection case closed

Klaviyo metric: Firmhouse: Collection case closed
Firmhouse event: collection_case_closed

Additional properties:

Property	Description
collection_case_id	The collection case’s ID.
collection_case_status	The collection case’s status.
case_number	The collection case number.
case_type	The type of collection case.
invoice_ids	A list of invoice IDs.
invoice_numbers	A list of invoice numbers.
invoice_statuses	A list of invoice statuses.

Retention

Churn request initiated

Klaviyo metric: Firmhouse: Churn request initiated
Firmhouse event: churn_request_initiated

Additional properties:

Property	Description
churn_request_id	The cancellation or pause request’s ID.
churn_request_status	The request’s status.
flow	The flow used for the request.
follow_up_action	The follow-up action for the request.
reason	The reason for this event.
feedback	The customer’s feedback.
created_at	When the record was created.
updated_at	When the record was last updated.

Churn request prevented

Klaviyo metric: Firmhouse: Churn request prevented
Firmhouse event: churn_request_prevented

Additional properties:

Property	Description
churn_request_id	The cancellation or pause request’s ID.
churn_request_status	The request’s status.
flow	The flow used for the request.
follow_up_action	The follow-up action for the request.
reason	The reason for this event.
feedback	The customer’s feedback.
created_at	When the record was created.
updated_at	When the record was last updated.

Churn request completed

Klaviyo metric: Firmhouse: Churn request completed
Firmhouse event: churn_request_completed

Additional properties:

Property	Description
churn_request_id	The cancellation or pause request’s ID.
churn_request_status	The request’s status.
flow	The flow used for the request.
follow_up_action	The follow-up action for the request.
reason	The reason for this event.
feedback	The customer’s feedback.
created_at	When the record was created.
updated_at	When the record was last updated.

Churn request feedback updated

Klaviyo metric: Firmhouse: Churn request feedback updated
Firmhouse event: churn_request_feedback_updated

Additional properties:

Property	Description
churn_request_id	The cancellation or pause request’s ID.
churn_request_status	The request’s status.
flow	The flow used for the request.
follow_up_action	The follow-up action for the request.
reason	The reason for this event.
feedback	The customer’s feedback.
created_at	When the record was created.
updated_at	When the record was last updated.

Promotional offer accepted

Klaviyo metric: Firmhouse: Promotional offer accepted

Firmhouse event: promotional_offer_accepted

Additional properties:

Property	Description
churn_request_id	The cancellation request’s ID.
churn_request_status	The request’s status.
flow	The flow used for the request.
reason	The selected cancellation reason.
promotional_offer_id	The accepted issued-offer ID.
offer_definition_id	The configured offer’s ID.
offer_definition_name	The configured offer’s name.
accepted_at	When the offer was accepted.
entry_point	Where the offer was accepted.
benefit	The accepted benefit snapshot.
commitment_snapshot	The optional accepted commitment snapshot.

Offers and referrals

Purchase offer completed

Klaviyo metric: Firmhouse: Offer completed
Firmhouse event: offer_completed

This metric tracks an invoice-linked purchase offer after its invoice is paid, such as an asset purchase or plan change. It does not track acceptance of a churn-prevention promotional offer; use promotional_offer_accepted for that.

Additional properties:

Property	Description
offer_id	The offer’s ID.
offer_status	The offer’s status.
offer_type	The type of offer.
plan_id	The plan’s ID.
plan_name	The plan’s name.
invoice_id	The invoice’s ID.
created_at	When the record was created.
expires_at	When the offer expires.

Referral reward applied

Klaviyo metric: Firmhouse: Referral reward applied
Firmhouse event: referral_reward_applied

Additional properties:

Property	Description
referral_code	The subscription’s referral code.

Customer access

Login token created

Klaviyo metric: Firmhouse: Login token created
Firmhouse event: login_token_created

Additional properties:

Property	Description
login_url	A link for the customer to sign in.

Assets

Asset assigned

Klaviyo metric: Firmhouse: Asset assigned
Firmhouse event: asset_assigned

Additional properties:

Property	Description
asset_id	The asset’s ID.
asset_status	The asset’s status.
internal_number	The asset’s internal number.
external_number	The asset’s external number.
product_id	The product’s ID.
product_name	The product’s name.
product_sku	The product’s SKU.
shopify_image_url	The Shopify product image URL.

Customer details

Extra field answer updated

Klaviyo metric: Firmhouse: Extra field answer updated
Firmhouse event: extra_field_answer_updated

Additional properties:

Property	Description
extra_field_answer_id	The extra field answer’s ID.
extra_field_id	The extra field’s ID.
field_name	The extra field’s name.
field_key	The extra field’s key.
field_value	The formatted value of the extra field.
changes	The fields changed by this event.

Related articles

• Getting started with Klaviyo
• Klaviyo metrics via outgoing webhooks